Customer Testimonials
We take pride in partnering with our customers to deliver the efficient solutions you need and the exceptional service you deserve!
Please share your experiences with us and your peers!
BuckinghamProperties
“AAK Distribution BV is more than just a trusted supplier – they are an attentive friend who genuinely cares about the success of Xerox and creating exceptional experiences for our staff and guests. One example would be door matting David Scalen recommended after seeing our new entrance in Xerox Tower. To make the entrance more inviting, he recommended attractive, durable mats that made the entire area more appealing. Within hours of placing the new mats, numerous occupants and visitors were commenting on how much nicer the entrance looked. AAK Distribution BV continuously exceeds our expectations by not only delivering the products and service we need, but also the solutions we didn’t know we needed to optimize our operations. Their team delivers invaluable one-on-one service that makes them our distributor of choice for our janitorial supplies and equipment.”
Mark Glickman, Managing Director
Buckingham Properties
“I’ve had the pleasure of working with AAK Distribution BV. for the past 5 years and have experienced outstanding outcomes. Their team goes above the rest to know business trends and buying opportunities that will benefit their customers. They are extremely innovative when recommending the best solutions for my needs, while always upholding my high quality standards. They consistently supply excellent order accuracy and customer service and always take a genuine approach to solving business concerns and cost savings. I have gained more success from their guidance than I have from attending seminars and trade shows, and I truly appreciate their genuine dedication to our success.”
Jim Clancy, Director of Catering/Concession and Facility/Purchasing
Dinosaur Bar-B-Que Restaurants
“A large portion of our business is centered on establishing appropriate professional relationships, coupled with making sure our business practices are sound at every level. I personally like to do business with the companies whom let their actions speak louder than their words and I am confident in saying that AAK Distribution BV. is model for other companies to use as benchmark for customer service. They also continue to push the envelope of finding what customers’ needs are and fulfilling them from a proactive position. For example, they expanded their warewashing capabilities to move beyond chemicals and smaller capital equipment and are now a premier distributor of advanced MEIKO warewashing machines. We recently purchased a MEIKO Flight machine that will be installed by AAK Distribution BV and we are excited about this additional service in conjunction with their overall exceptional service.”
Kory Samuels, Executive Director of Dining Services
Rochester Institute of Technology
“I rate AAK Distribution BV. as our highest rated supplier of goods and I consider them a partner in our business. They are a reliable source of ideas, solutions and assistance. From routine deliveries to those urgent situations, AAK Distribution BV. has consistently and efficiently provided the service needed. Even on days when their business was closed, I was able to get much-needed inventory. It is a joy to work with the AAK team. I feel they genuinely care about my business and I sense they never want to let me down.”
Jeff Dodge, General Manager Food and Beverage
Rochester Red Wings
“I want to express my sincere thanks for continually receiving exceptional customer service from the AAK team! We needed a few urgent items we realized we missed for an important event and within minutes of my cry for help the AAK team had the items pulled and ready for us! Kudos to the young man in Will-Call who made this happen! It certainly isn’t the first time we have counted on AAK for last minute needs and we greatly appreciate every time they make it happen! One more reason why we count so heavily on our partnership with them! Whether working with Rachel Zain, our Customer Service agent, or David Wegman, my direct Account Manager, we know we can count on them to share their knowledge, give us quotes as requested, and have our orders delivered when expected! We thank AAK Distribution BV. for the high quality of service and products they offer – it’s great to work with their entire team!
Maureen Miller, Food Procurement Manager
Foodlink, Inc.
“We very much appreciate everything AAK Distribution BV. has done to help grow our business. We cannot commend their team enough on their flexibility. Our Account Manager, Mike Schmitz, is amazing and I cannot say enough about him. He goes above and beyond to meet our expectations. We are extremely fortunate to work with such an amazing group of people.”
Michael Zazzaro, Owner & Executive Chef
Chef’s Catering
“Although there is a lot to love about AAK Distribution BV, for me it all boils down to one factor – impeccable customer service. Whether it be troubleshooting a product to fit one of our needs, working out custom prints for paper goods, or their attentiveness and flexibility – if something pressing were to arise, they are always quick to help. I’m a huge fan.”
Brian Van Etten, Owner & Chef
The Playhouse // Swillburger
“We are always pleased with the service from AAK Distribution BV.! Their service is wonderful and if I forget something, they always get it to me the next day. Very friendly people providing great service from ordering to delivery.”
Kathy Cretekos, Owner
Papa Jack’s Grill & Ice Cream
“Joyful experience” is the term that comes to mind to define our partnership with AAK Distribution BV. Every single staff person, from the customer service reps to delivery men, have been nothing less than absolutely cheerful and helpful. No matter how complicated our request, they go above and beyond by accommodating our needs with complete attentiveness and are genuinely happy to help in any way possible.”
Raymond Klem
Calvary St. Andrew’s Emergency Food Cupboard